Our FAQs have been inspired by previous customer experiences
What do I do when I receive my flowers?
Click here to view our care and handling page for individual products as not all flowers require the same care.
How long in advance should I place my order?
You can request a delivery date for an order up to 90 days prior to your special event/occasion. Chat with one of our Blooms Specialists for more information.
Will the flowers arrive in optimal condition after several days in the shipping process?
Our flowers are packed to withhold several days in their shipping journey to guarantee freshness on their arrival. However, it is recommended to follow the correct care and handling guidelines immediately upon receiving the flowers as they do become thirsty, this will guarantee an optimal blooming process.
Do any of the painted or dyed products stain?
Due to the nature of these products, do not submerge or wet the painted blooms as the color may run and damage or stain your hands or surface materials.
Are any of the flowers edible?
At this point in time none of our products are for human consumption.
Can I change my order?
All requests for modifications of an existing order must be placed within 5 days of the delivery date. Once an order has shipped, we cannot modify it. If you wish to make changes to your order before the 5 day limit, please send an e-mail to email@example.com, with the subject heading CHANGE TO ORDER # and the order number in question. In the body of the email, please include your order number along with your name, address, contact information and changes you would like to make. You will receive a verification email of the changes made to your order within 2 business days.
How will my package be delivered?
Our deliveries are made via FedEx or UPS. Please be advised there is a two-day window for all deliveries due to the high volume of shipments currently being handled by our carrier.
Would I get my package delivered at a specific time?
Our deliveries are made via FedEx or UPS and delivery times are set by their route schedules. We can schedule a delivery date but unfortunately not a delivery time.
Would I need to be present for my delivery?
Our deliveries require a signature so please have someone available to sign for the order if you are not present. If that is not possible, you may request to pick up the order from your local FedEx or UPS depot by contacting them directly once you have your tracking number.
FedEx and UPS offer a free service were they alert you of any packages being delivered to your address. All you have to do is create a username in the following links:
FEDEX DELIVERY MANAGER:
UPS MY CHOICE:
These services are offered directly from FedEx and UPS for you to be able to have updated information on any shipments delivered to the addresses you provide when you register with them.