Our Frequently Asked Questions have been inspired by previous customer experiences:
What do I do when I receive my flowers?
Click here to view our care and handling page for individual products as not all flowers require the same care.
How long in advance should I place my order?
You can request a delivery date for an order up to 90 days prior to your special event/occasion. Chat with one of our Blooms Specialists for more information.
Do any of the painted or dyed products stain?
Due to the nature of these products, do not submerge or wet the painted blooms as the color may run and damage or stain your hands or surface materials.
Are any of the flowers edible?
At this point in time none of our products are for human consumption.
Can I change my order?
All requests for modifications of an existing order must be placed within 5 days of the delivery date. Once an order has shipped, we cannot modify it. If you wish to make changes to your order before the 5 day limit, please send an e-mail to firstname.lastname@example.org, with the subject heading CHANGE TO ORDER # and the order number in question. In the body of the email, please include your order number along with your name, address, contact information and changes you would like to make. You will receive a verification email of the changes made to your order within 2 business days.