Cancellation + Refund Policy
We want every Blooming Enthusiast to absolutely love their flowers. If something is not quite right, we are here to help! You can reach us anytime through our live chat, by email, or by phone and we will do our best to make it right. Please have your order number handy so we can assist you quickly.
Because our flowers are real, farm-fresh perishables, we are unable to accept returns. If your blooms arrive damaged, please contact us right away and send clear photos of the products within 24 hours of delivery. Photos are required to process your claim and help us deliver the best experience possible. Without photos within the 24-hour window, we may not be able to assist. Depending on the situation, we will offer a refund or store credit.
To submit a damage claim, please email customerservice@bloomingmore.com with:
- Your order number
- A description of the issue
- Clear photos of the damaged products (required)
Cancellation + Refund Policy
Your flowers are harvested and shipped farm-direct from South America, Central America, and the United States as soon as your order is processed. Because of this, cancellation windows are firm and late cancellation requests may not be possible once your order is in motion. Orders that cannot be cancelled are not eligible for a refund.
Please review the cancellation windows below and reach out as early as possible if you need to make a change.
| General Orders* | Minimum 7 days prior to delivery date |
| Specialty Items** | Minimum 10 days prior to delivery date |
| Wedding Collections | Minimum 14 days prior to delivery date |
| DIY Celebrations | Minimum 14 days prior to delivery date |
To cancel an order, please email us at customerservice@bloomingmore.com with the following information:
Subject: CANCEL Order #[your order number]
Please include your order number, the items you would like to cancel, and your reason for cancellation. All cancellation requests must be submitted by email so we have a written record for processing. You will receive an email confirmation once your cancellation has been completed.
Our live chat team is happy to answer questions and help guide you through the process, but please note that cancellations are only confirmed via email.
*Please Note: General cancellation policies differ from Specialty Items, Wedding Collections, and DIY Celebrations. Please review the specific cancellation windows above for your order type.
**Specialty Items include but are not limited to TINTED, PAINTED, and GLITTERED flowers.
Questions? We are here for you. Reach us by email at customerservice@bloomingmore.com or by phone at 1-855-6BLOOMS (1-855-625-6667).
Our office hours are Monday through Friday, 9 am to 5 pm EST. You can also reach us anytime via live chat on our website.